How would you handle a negative social media comment or review

news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news news 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